Kelso, WA

   Office Hours: Monday – Thursday: 8:00 a.m. to 6:00 p.m.

Requests to turn water service on or off received after 4:00 p.m. will be processed on the next business day.

Looking for a convenient way to pay your utility bill?  Sign up for Rapid Pay — it’s free!

• Payments are automatically withdrawn on the due date
• No processing fees
• 👉 Download the Rapid Pay Application 
• Complete the form and return it with a voided check

View your Utility Bill Online by Registering Today!

First-Time Users:

• Select "Login/Register" (top-right corner)
• Click on "Register" next to Don't have an account?
• Enter your information and click "Register"
• Check your email and click on "Activate Account"
• Link Your Utility Account by selecting "Utility Billing" (click on the 9 little boxes top-right corner by initials) 
• Enter your account number exactly as shown on your bill with no dashes
• Enter your last payment amount (excluding fees)

Special Cases:

• New customers (no prior payments): Enter $35.00
• Garbage-only customers: Enter $0.00

📞 Need help? Call us (360) 578-7915

 Pay by Phone:

• Call (360) 578-7915 and select Option #1
• Enter your account number
• Provide the first 3 numbers of your address
• Check your balance or make a payment

Please Note: Stormwater accounts that use a parcel number (not an address) cannot be paid through the automated phone system, but can be paid online.

   Sign up Today for Paperless Billing by Visting City Hall or Through Online Account!